UPPCL Knowledge Bank

 

UPPCL Knowledge Bank

Process Update

UPPCL QA Evaluated Responses Sheet

1912 SOP

OTS Support Snip

Headphone Update

KB #1 - Supply Related Call Flow

KB #2 - Bill Calls Handling

KB #3 - AvayaLogin Support

KB #4 - Script & OTS Script

KB #5 - Inbound Remarks (Supply & Bill Related)

KB #6 - Unit & KW Rate

KB #7 - New Connection Charges

KB #8 - SLA TATs (Service Level Agreement)

KB #9 - 1912 Geo Hierarchy (Discom Wise Sub-Station)

KB #10 - Postpaid & Smart Meter Call Flow

KB #11 - UPPCL Consumer APP SOP 

KB #12 - UPPCL Smart Meter APP SOP

KB #13 - Outbound Call Flow PPT

KB #14 - Quality Evaluation Sheet Grid & Google Form

KB #15 - FAQs

KB #16 - UPPCL Questionnaire

KB #17 - Complaint SOP

KB #18 - Payment Not Updated _ Refund Under Process Cases